FAQ
Questions gym owners ask
Straight answers on card billing, the Free plan, switching, coaching and what POWA doesn't do yet.
The short answers
- Free for up to 20 clients, with no card and no contract
- Paid plans from $95/month, each with a 30-day free trial. See pricing
- Bill clients by card, and your clients never see a fee
- No contract, month to month, no setup fee
- No app store: clients add POWA to their home screen
Card billing and fees
Can I bill clients by card?
Yes. Bill clients by card with recurring invoices through POWA: recurring card billing, recurring invoices and cards saved on file. Your clients never see a fee, and payout timing follows Stripe's schedule. You can also record cash or e-transfer.
Who pays the card fee?
The gym does. Your clients never see a fee. Card payments are 2.9% + 30¢ Stripe plus a POWA processing fee that drops as you move up: Free 3%, Coach 1%, Small Team 0.25%, Studio and Large Gym 0%. Payout timing follows Stripe's schedule.
Can my clients' saved cards move to POWA?
Already on Stripe? We can help move your clients' saved cards over. If not, clients add their card once when they join.
Plans and getting started
Is there a free plan?
Yes. The Free plan is free for up to 20 clients, with no card and no contract.
Is there a contract?
No. Month to month, no setup fee.
Can I sign up myself?
Yes. Start free and tell us your gym's name, the web address you'd like and how many clients you have. We'll set up your gym and email you within one business day.
I'm opening my first gym. Is it too early?
No. The Free plan is free for up to 20 clients, with no card and no contract. When you're ready for more clients, move up to Coach with a 30-day free trial, no card needed.
Can you bring our client list across?
Contact us for migration support. There is no client import tool you run yourself, and your staff can also add clients one at a time.
Coaching and clients
Will my coaches use it?
Programs are quick to build: one template gives each client their own copy, with loads worked out from each client's max. Before each session, a pre-session briefing shows every client coming in, and coach notes stay with staff.
Is POWA for adult gyms or for kids?
Both. POWA is for coach-led gyms training adults, athletes or kids. If you coach kids, parents get one login for every child, a child's own login never shows billing, and chats with minors follow the Rule of Two.
Can clients print their workouts?
Yes. A client logs in, opens Training, picks the workout and taps Print workout: a clean sheet for the gym floor, no phone needed.
What POWA doesn't do yet
Does POWA have digital waivers?
Not yet. There are no digital waivers or signed forms in POWA today.
Can new clients sign up online?
Not yet. Your staff add each client and send their invite, and clients sign in at your gym's own web address.
Can POWA send text messages?
Not yet. Clients and parents get email for unread chats, @mentions and invoices, and they chat with your coaches inside POWA.
Can I run more than one location?
Not yet. Each gym is its own workspace.
Also not yet
- No check-in kiosk
- No lead tools or website
- No two-step sign-in
- No integrations or API
- No self-serve client import (contact us for migration support)
- No calendar sync
Questions about any of these? Email team@powa.co.
See your gym running on POWA.
Start free with up to 20 clients, or book a 20-minute demo using your own plans and schedule.
Or email team@powa.co